Terms & Conditions
Customer Care
Customer care is always our commitment.
When you step into our website, a warm service journey begins quietly. We know that every customer is unique, and we always keep your needs and expectations in mind.
From the moment you browse the product, our professional customer service team is ready to answer your questions. Whether you have questions about product features or need advice on transportation methods, we will provide you with the most detailed answers with patience and professionalism.
After the order is confirmed, we will not let you fall into a long wait. We will closely track every link to ensure that your foreign trade products are delivered to you as quickly and safely as possible. And throughout the process, you can keep track of the dynamics of the goods at any time through the real-time logistics tracking system, just like having a caring assistant.
If you encounter any problems during the use of the product, don't worry. Our after-sales team will respond quickly and solve your problems with efficient solutions. Whether it is return, exchange, or product repair, we will protect your rights with the greatest sincerity and effort.
We are not only providing high-quality products, but also caring for every relationship with you. Choosing us means choosing considerate customer care, which will make your foreign trade shopping trip full of warmth and surprises.
Privacy & Safety
On our site, privacy and security are the cornerstones of our adherence.
When you visit our site, you can rest assured that your personal information will be kept strictly confidential. We are well aware of the importance of privacy to you, so we have taken a series of advanced and rigorous measures to ensure the security of your information.
We use industry-leading encryption technology, just like building a solid fortress for your data. Whether it is your name, contact information, address, or payment information, it is securely stored under encryption protection to prevent any unauthorized access.
Our team strictly abides by the privacy policy and promises not to use your personal information for any illegal or unauthorized purpose. Your information is only used reasonably to provide you with high-quality foreign trade services, such as processing orders, providing customer support, etc.
We constantly update and improve our security system to meet the ever-changing network security challenges. Regular security testing and vulnerability repairs ensure that our site is always in a safe state and provide you with a reliable shopping environment.
On our site, your privacy and security are our primary responsibility. We are committed to creating a safe and secure shopping platform for you, so that you can enjoy the convenience and fun of foreign trade shopping without worrying about the leakage of personal information. Choosing us means choosing trust and security.
Wholesale Inquiries
Wholesale and Retail
I. Wholesale Terms
Order Requirements:
- Wholesale orders are usually subject to certain quantity requirements. The specific quantity thresholds vary by product category and will be clearly marked on the product page and during the order process.
- Wholesale customers can mix and match different products to meet wholesale quantity requirements, but some special products may have separate wholesale rules.
Price Discounts:
- Enjoy more competitive wholesale prices than retail prices. As the number of orders increases, the price discount may increase further.
- We will regularly launch wholesale-specific promotions and discounts to provide more benefits to wholesale customers.
Order Processing:
- Wholesale orders will be processed first to ensure that the goods can be delivered in time. We will maintain close communication with wholesale customers and provide real-time updates on the progress of orders.
- For large wholesale orders, additional production and stocking time may be required, and we will clearly inform the estimated delivery date when placing an order.
Transportation and Logistics:
- We will select the most economical and efficient transportation method based on the size and destination of the wholesale order. Shipping charges may be calculated based on order weight, volume and shipping distance.
- For international wholesale customers, we will assist with customs clearance procedures to ensure smooth customs clearance of goods.
II. Retail Terms
Convenient Shopping:
- Retail customers can easily browse our rich product catalog and choose their favorite products to purchase. No need to meet the requirements of large purchases, personal or small batches can be met at any time.
Prices and Promotions:
- Retail prices are set for single or small quantities of products and are flexible. We will launch retail-exclusive promotions, discounts and coupons from time to time to allow retail customers to enjoy more benefits.
Order Processing:
- Retail orders will be processed and shipped within the specified time. Usually, we will ship the goods as soon as possible to ensure that customers can receive the goods as soon as possible.
- Customers can understand the shipping status of retail orders in real time through the order tracking system.
After-sales Service:
- Retail customers also enjoy high-quality after-sales service. If you are not satisfied with the product or there is a quality problem, you can apply for a return or exchange within the specified time.
- Our customer service team is always available to help and support retail customers, answer questions and solve problems.
Whether it is wholesale or retail customers, we are committed to providing high-quality foreign trade products and excellent services. We look forward to establishing a long-term cooperative relationship with you and creating a bright business future together.
Please contact us by email
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments