Return And Exchange Policy

I.Return Policy

​Return Period:
You can apply for a return within 7 days from the date you receive the product. Please ensure that the product is in its original condition, including complete packaging, complete accessories and unused.

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Return Conditions:

 The product has quality problems, such as obvious defects and damage.

 The wrong product was shipped due to our error.

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 Return Process:

 Contact our customer service team, explain the reason for the return and provide relevant order information.

- We will provide you with the return address and return guide.

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 Refund Processing:

 Once we receive and check the product that meets the return conditions, we will process a refund for you as soon as possible.

The refund will be returned according to your original payment method, and the refund time may vary depending on the payment method and bank processing time.

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 II.Exchange Policy​

Exchange Period:
Same as the return period, you can apply for an exchange within 7 days from the date you receive the product.

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  Exchange conditions:

 The product has quality problems.
- The product size, color, etc. do not meet your needs (if there is exchangeable stock).

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 Exchange process:

Just like the return process, first contact the customer service team to explain the reason and demand for the exchange.

 We will arrange the exchange shipment for you and provide logistics tracking information for the exchange.

 You need to send the original product back according to the return guide, and the shipping cost will be borne by [specific party].

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Notes:

 If the exchange demand is caused by the customer's own reasons, such as choosing the wrong model, you may need to bear part of the shipping cost.

The exchange product is subject to the actual inventory. If the required product is out of stock, we will negotiate other solutions with you.

We always take customer satisfaction as our primary goal and strictly implement the return and exchange policy. If you have any questions or need further help, please feel free to contact our customer service team, we will serve you wholeheartedly.

Thank you for your trust and support for our company. We will continue to provide you with high-quality foreign trade products and services to make your shopping experience more pleasant and satisfactory.